Table of Contents
- How do I register my account?
- Is there a waiting period from the time I register until I can place my initial order?
- What if my information does not match HRSA?
- How do I add users?
- How do I register Child Sites/Contracted Pharmacies?
- Why must I register on 340B and the Acumatica portal?
How do I register my account?
Click here to register. Please note that all information must match data listed in the HRSA database.
HRSA Website: https://340bregistration.hrsa.gov/login
Is there a waiting period from the time I register until I can place my initial order?
Yes, there is a 90-minute waiting period before a covered entity/contract pharmacy may access the product catalog and place their initial order. During this time, registration details will be confirmed to ensure eligibility to participate in the 340B program. We will also validate both State and Federal licenses.
What if my information does not match HRSA?
Please update your information in the HRSA database or contact your HRSA representative to update your information. Once your information is updated, please contact Direct Customer Solutions to make the make any needed revisions.
How do I add users?
Once you have successfully registered, you may send email invites to authorized users via the 340B portal. Log in to your account. Under the Admin tab, select My Admin. Enter the requested user's information and email. Please note you may only send one request at a time.
How do I register Child Sites/Contracted Pharmacies?
Once you have successfully registered in 340B, log in to account and select My Admin. Here, you may enter Child Site/Contracted Pharmacy information. Please note you may only send one email request at a time. Child Site/Contracted Pharmacy information must match HRSA.
Why must I register on 340B and the Acumatica portal?
The e-commerce website 340B allows you to access the product catalog and place your orders. You will be able to see past order history as well. The Acumatica portal is used for accounts payable where you will also be able to see both order and payment history. Since order placement and accounts payable are typically two different functional departments for purchasing customers, each one has a unique portal with separate access and administration with Direct Customer Solutions.
How do I reset my password?
At the 340B login screen, select Forgot Password. A link will be sent to the email entered during the registration process to reset your password.
What if I forget my username?
At the 340B login screen, select Forgot Username. Enter the email address listed for your account. Your username will be sent via email to the address entered during registration.
What if I still can't log in?
If you are the administrator for the account, please email 340B Client Services at 340Bfirstname.lastname@example.org or call 340B Client Services at (855) 655-7556.
How do I contact Direct Customer Solutions?
Direct Customer Solutions 340B has dedicated staff who are here to provide you with exceptional customer service and support. It would be our pleasure to assist you with any questions you may have.
- Direct Customer Solutions Customer Service
Phone: (855) 655-7556
- Direct Customer Solutions Regulatory, HRSA or Other Healthcare Questions
- Direct Customer Solutions Finance/Billing
The product information provided on this site is intended for the US Market. Any health information contained here is provided for educational purposes only and is not intended to replace discussions with a health care provider.